Earnr Support

Earnr is a regulated institution, which means we are required to operate under strict standards of governance, disclosure, and data protection.

We provide a set of key documents that outline how our products operate, how your information is handled, and the terms that apply when you use Earnr.

These documents are provided to help you understand how Earnr works and the safeguards in place to protect you. We encourage you to read them carefully before opening an account.

Our documents and terms are available on this website, and, they are also accessible when logging into Earnr Online or when opening the Earnr App.

Below are our core terms and documents, with a short explanation of each:

Privacy Policy‍

Explains how we collect, use, store, and protect your personal information, in line with Australian privacy laws.

Platform Terms‍

Sets out the rules for using Earnr Online and the Earnr App, including your rights and responsibilities as a customer.‍

Financial Services Guide (FSG)‍

Provides information about Earnr’s financial services, our responsibilities, how we are paid, and how complaints are handled.

Product Disclosure Statement (PDS)‍

Outlines the details of the Earnr product, including risks, benefits, fees, and how it works - so you can make informed decisions.

Target Market Determination (TMD)‍

Describes who the Earnr product is designed for, and the circumstances in which it should (or should not) be offered.