Earnr Support

How does Earnr help keep my account secure?
In order to access the Earnr platform, you will need to have the following:

• A secure password
• Access to a working mobile phone number (in order to receive one-time passwords, "OTP")
• A pin code and/or biometric security set up on your mobile device

What is an OTP?  ‍

Occasionally, Earnr will send a unique security code to your mobile (one-time password) when you are performing key accounts actions, to confirm it’s you using the platform.  

What if I can’t get mobile signal from my current location?  

If you’re having trouble receiving the code, this may be because you don’t have signal.

The security of client accounts is our top priority, and in the instance where an OTP is required for account access or to confirm changes to your account, you will need to ensure you have mobile reception.

Two-factor Authentication

Two-factor authentication (2FA) is a security measure that requires two different verification methods, or factors, to access an account or system. This goes beyond just a password and adds an extra layer of protection.