Earnr Support

We've invested significantly to help keep your account and funds safe, and to protect your data.

We use a range of measures to do this, which in include:

‍Secure account sign up

Unlike some account signup processes, Earnr's account signup is authenticated from the start and truly digital. If you don't finish your account application, you can only access it with your encrypted password, and not via a link which could be compromised or shared. We don't send account application forms over email as they risk exposing your data - any data you provide to us is done so inside your application and is encrypted when in transit to us.

‍Multi layer verification

We verify your identity during our account sign up, as well as any other individuals and beneficial interests who are a party to the account being opened with us, to help ensure we know who we are dealing with. Mobiles and emails of all individuals are also verified, to help ensure we know its you when you call or email us, and to make sure we only send messages to verified contact details. Finally we verify your linked bank account to make sure it's in the same name as your Earnr account, and to make sure you have control of it.

‍Multi-factor authentication

We use multi-factor authentication (MFA) including passwords that meet our security rules, one time passwords (OTPs) , biometric verification, and on device pin numbers, to authenticate you during account activity. To access your account online you'll need:

• A password that matches our security rules
• Access to the mobile phone you registered during signup to receive OTPs
• A pin code and/or biometric security set up on your mobile device

‍Advanced Fraud Detection

Our systems record and detect unusual or suspicious activity. If unusual activity is detected, account access and account functionality may be blocked.

‍Data Encryption and Security

Our data is encrypted in transit between your keyboard or phone and us, stored securely, and encrypted while stored.

‍Bank grade operational processes

‍Our risk and operational staff have deep financial services experience gained in some of the world's most highly regulated and operationally complex banking environments. Earnr combines best in industry operational processes with our innovation and advanced technology to help keep you safe but still keep things moving as quickly as possible.

‍How you can help keep your account secure

While we've taken every measure possible to help keep your account secure, we ask you to be vigilent at all times.

If you're not expecting a call or text from us, think twice. If you're unsure, call our Support Team back on the number on our website which is: 1300 332 062

For the most secure experience, we recommend using the Earnr Mobile App.