Earnr Support

Why have I been asked to supply additional information?

Ocassionally, we may need ask for additional information as part of our Enhanced Customer Due Diligence Program or our Fraud and Security Monitoring Systems.

These systems and programs safeguard our operations and platforms to help keep Earnr safe for our customers.

Being asked for extra information doesn’t necessarily mean there’s a problem - it simply means either our automated systems or manual audit procedures have identified the need for more information in order to continue offering our services.

You may be asked for additional information:

• As part of your account opening
• After your account has been opened
• If you're an an existing customer with funds

The additional information may relate to:

• Your source of wealth and funds (or of a beneficial owner)
• The nature and patterns of your transactions
• Information required to re-identify you

You should be aware if we are unable to gather the information required or if we are not satisified with the quality of the information received, we may not be able to continue offering our services, and we may be required to return any funds you have standing with Earnr to your connected bank. If you are not happy with an outcome from us following a request for additional information, you're able to provide feedback under our dispute resolution procedures as outlined in our Financial Services Guide.