Earnr Support

Earnr is licensed and regulated by the Australian Securities and Investments Commission (ASIC). This means we operate under detailed obligations around customer protection, transparency, and compliance.Because Earnr serves both retail and wholesale customers, we are held to some of the strictest financial services regulations in Australia.With much of our leadership team having backgrounds in risk management at Australia’s largest banks, we take a proactive approach to meeting and exceeding regulatory standards, and view strong oversight as fundamental to how we operate.Our regulatory obligations include the following requirements:Independent custodian‍All customer funds and assets must be held and controlled by an independent custodian. At Earnr, this role is fulfilled by Sandhurst Trustees, a subsidiary of Bendigo and Adelaide Bank. This ensures that customer money is kept separate from Earnr’s own operations and safeguarded on trust.Responsible Entity‍Earnr must also operate under a Responsible Entity (RE). The RE is legally responsible for overseeing Earnr, ensuring it is managed in line with the law and in the best interests of customers. To provide an additional layer of oversight, Earnr uses an independent Responsible Entity, one of Australia’s most experienced funds groups, with more than 35 years of operating history.Professional Indemnity (PI) Insurance‍Earnr is required to hold professional indemnity insurance to help protect customers in the unlikely event of errors, omissions, or breaches of duty.External Audits‍It is a regulatory requirement that Earnr is routinely externally audited. This ensures Earnr is continuously meeting its obligations and that customer assets are accurately reported and properly managed. External audits cover:Customer positions and balancesCash and financial recordsAudit of our compliance planOperational checks across processes and controlsOur overarching regulatory structure provides a multi-layered system of oversight and protection:Your funds are held by an independent custodianAn independent Responsible Entity with over 35 years of experience oversees operationsRegular external audits verify customer assets and complianceStringent operating and identification standards are in place across our institution